Returns & Exchanges Policy
Due to the perishable nature of our artisanal chocolates, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every haut-chocolat experience. If your order arrives damaged or does not meet our high quality standards, please contact our Concierge team within 14 days of delivery for a replacement or boutique credit.
Inspect Your Shipment
Upon arrival, carefully examine your chocolate collection for any signs of heat damage or transit-related issues.
Document the Issue
Capture clear photographs of the product and packaging to help our quality assurance team understand the concern.
Contact the Concierge
Email our Chocolate Concierge team with your order number and photos to initiate a formal review of your request.
Resolution Delivery
Once approved, we will expedite a fresh replacement or issue a digital gift card for your future indulgence.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing